Regional Technical Support
1 International Pl #2700, Boston, MA 02110 Boston, MA 02110 US
Job Description
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Deliver prompt, knowledgeable onsite and remote technical support for local staff.
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Maintain the integrity and performance of desktop and user-facing technologies.
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Meet service targets and resolution timelines as defined by internal support metrics.
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Track and manage office IT equipment inventory as assigned by the technology team.
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Assist with office tech setup for relocations, expansions, and technology refreshes.
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Offer feedback and suggestions to enhance support processes and systems.
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Deploy and configure desktops, laptops, peripherals, and associated hardware.
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Participate in departmental travel, approximately 30%, to support regional locations.
What You’ll Bring
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3+ years of experience in an end-user IT support or helpdesk environment.
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Proficiency in business productivity software (e.g., Microsoft 365 suite, cloud-based document systems).
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Strong grasp of core networking concepts and desktop hardware/software troubleshooting.
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Experience supporting enterprise-grade printers, multifunction devices, and related peripherals.
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Familiarity with iOS devices and mobile device management (MDM) tools.
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Ability to provide guidance and informal training to users on hardware and applications.
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Bachelor’s degree in IT, computer science, or a related discipline is preferred.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
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