Desktop Support Consultant
30 Rockerfeller Plaza New York, NY 10112 US
Job Description
This position will start 5 days on site for 90 day period and can then go to 1 day remote- the shift is 9 AM -6 PM, Monday -Friday in Midtown Manhattan
This team has an on call weekend support rotation and the candidate must be open to working 1 weekend rotation per month.
Description:
Provide professional and efficient technical support to internal employees that are using proprietary applications as well as other client-server applications. Diagnose and resolve hardware, workstation, and mobile device configuration problems, routing calls to other support areas as necessary, alerting management where critical.
Duties of the employee include, but are not limited to:
- Use of tools, procedures, and customer service techniques established for the Desktop Support team to support customers through telephone, remote access and/or in-person visits to the customers’ workstation.
- Distribute workstation images and software packages to end user computers and virtual machines using SCCM.
- Occasional moving of computer equipment for office moves and new or visiting employees.
- Arranging for the procurement of replacement parts and or PCs from the appropriate hardware vendors.
- Troubleshoot, isolate, and research problems, recommending solutions and escalating to application support teams when necessary.
- Communicate known problems and fixes to team members and other technical groups by developing knowledge documentation as needed, notifying management and end user communities where applicable.
- Document all problems and requests by providing a complete and accurate depiction of issues reported, and their resolutions, into an ITSM system (ServiceNow).
- Analyze production reports and identify end user trends, making recommendations to management on proactive course of action.
- Possible travel to offices outside of New York and Jersey City facilities.
- The analyst will also need to exercise good judgment when dealing with sensitive employee security information, as well as company documentation, in keeping with corporate data security and compliance requirements.
- Participate in various projects as needed.
Supervision:
- The employee reports to the Desktop Support Manager and has some flexibility in identifying and initiating activities to achieve the objectives of the position. The employee is expected to “lead by example” and be able to create and carry out tasks assigned with a minimum of supervision.
The successful candidate will have:
- Experience in a corporate support position in a technical environment with the ability to diagnose and troubleshoot system problems.
- Strong knowledge of Microsoft Operating Systems, specifically Windows 10
- Experience supporting and troubleshooting Microsoft Office suite of productivity tools
- Understanding of financial business environments will increase the incumbent’s potential for success.
- Prior experience with SCCM, Active Directory, AWS Workspaces, vCenter, AirWatch, and networking protocols are a plus.
- Prior working experience with ServiceNow is a plus.
- Excellent oral and written skills to interface with all user/technical communities within the company
Education:
- The candidate must have a college degree in a technical field of study relevant to the position and demonstrate the capability to operate in a highly technical and fast paced environment.
Pay Range- $30-35/Hourly
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Meet Your Recruiter
Kenny Pilanski
Regional Director
Kenny is a graduate from Quinnipiac University where he received his degree in Industrial Organizational Psychology. He has been with TPG since November 2015 and initially got into recruiting through a friend from college and never looked back. When he is not in the office you can find him fishing, golfing, or hanging out with his girlfriend and dog Foxy.