Computer Support Specialist - Day Shift Jobs in New York NY Helpdesk Job Recruiters

New York, NY 10002

Job Type: Helpdesk Job Number: 6775 Salary Range: $70,000-$95,000

Job Description

Our client is looking for Help Desk Specialist

Essential Duties and Responsibilities

Respond to, research, and resolve user inquiries for first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner
Interface and maintain effective communication with other Support, Training, and Information Systems staff
Escalate problems to appropriate individual(s) based on established guidelines and procedures
Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users
Take ownership and follow up on tickets escalated to other groups to ensure resolution and user satisfaction
Recommend improved Support methods aimed at increasing Support's efficiency and productivity
Participate in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing, solicitation of user feedback and compilation of same, training, support, monitoring, etc.

Qualifications/Position Requirements

Strong technical skills in Microsoft Office 2016 and Outlook 2016, Windows 10, Ivanti SM, MS Edge, Adobe Acrobat, Mobile Iron, iOS devices, Accellion ChangePro, DocXTools, Citrix. Duo Mobile, iManage DeskSite, WebEx, Lenovo laptops, Dell desktops and laptops, and printers
Strong analytic skills, outstanding customer service skills and be detail-oriented
Excellent written and verbal communication skills

Education and/or Experience

Bachelor’s degree required
2-3 years Support experience in a large law firm or professional services environment

Meet Your Recruiter

Cassie DiPierdomenico
Technical Recruiter

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