Collections Manager
Job Description
The Collections Manager oversees the firm's client accounts receivable and debt collection processes, ensuring timely cash flow, reducing aged receivables, and fostering strong relationships with clients and internal teams. This role involves strategic collection initiatives, detailed reporting, and process improvement to support the financial health of a large professional services organization.
Role Overview
Responsible for managing and optimizing the law firm’s collections operations, including implementing collection strategies, monitoring receivables, and collaborating with attorneys, billing departments, and executive leadership to meet revenue goals.
Key Responsibilities
- Utilize specialized billing software and collections modules to develop monthly revenue forecasts, identify shortfalls, and track collection performance against financial targets.
- Schedule and lead regular meetings with billing and collections teams to review open invoices, aged receivables, and collection strategies.
- Collaborate with attorneys, billing coordinators, and clients to negotiate payment plans, settle accounts, and resolve billing disputes, ensuring compliance with firm policies.
- Proactively monitor and manage aged receivables, prioritize collection efforts, and improve cash flow through targeted initiatives.
- Review and analyze billing and payment data, including electronic billing (e-billing) audits, to identify process challenges and develop solutions.
- Communicate with clients regarding payment status, resolve invoice discrepancies, and coordinate collection activities to ensure accurate and timely payments.
- Prepare comprehensive reports and dashboards on receivables, aged debt, and collection activity for senior leadership review.
- Lead process improvement projects to optimize collections workflows, leverage data analytics, and implement best practices.
- Assist with transition and collection activities related to attorney departures or inactive matters to ensure unresolved invoices are addressed.
- Other related duties as assigned to support the firm’s revenue cycle and financial operations.
Core Qualifications & Requirements
- Bachelor’s degree in Business, Finance, Accounting, or related field.
- Minimum of 5+ years’ experience in legal collections, credit management, or accounts receivable within a large or mid-sized law firm environment.
- Advanced proficiency in Microsoft Excel (pivot tables, v-lookup), Word, and familiarity with billing and collections software, including 3E and electronic billing systems.
- Strong understanding of law firm billing cycles, fee arrangements, and client payment terms.
- Proven experience reducing aged receivables and maintaining positive relationships with attorneys and clients.
- Excellent organizational, time-management, and task prioritization skills.
- Ability to interpret complex financial data, generate actionable insights, and present reports clearly to leadership.
- Flexibility to adapt to a fast-paced, deadline-driven environment with changing priorities.
Nice-to-Have Qualifications
- Experience with data analytics and process improvement methodologies.
- Knowledge of legal billing audit processes and dispute resolution.
- Familiarity with billing management platforms and workflow automation tools.
Core Technical Skills
- Legal Billing Systems (3E, Aderant, Elite)
- Electronic Billing (e-billing eApps, CounselLink)
- Microsoft Excel (pivot tables, v-lookup, data analysis)
- Financial Reporting and Data Analytics
- Accounts Receivable Management and Collections Software
Career Impact
This role offers an opportunity to significantly influence the financial health and operational efficiency of a leading professional services organization by streamlining collections and revenue recognition processes.
Compensation and Benefits
Competitive salary commensurate with experience; comprehensive benefits package; hybrid schedule with in-office requirements; supportive work environment that values diversity and inclusion.
Apply Today!
Take the next step in your legal collections career by applying now to join a dynamic and growing organization committed to excellence in financial management.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Meet Your Recruiter
Dan James
Managing Director
After graduating with an Associates Degree in Business Administration from Westchester Community College Dan wasn't sure exactly what he wanted to do. In February 2013 he decided to put his knack for connecting people with one another to work when he joined The Phoenix Group. When he's not in the office you can find him skiing, golfing, or spending time with his family.
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About New York City, NY
Ready to take your career to the next level? Explore our job opportunities in the vibrant and dynamic area surrounding New York City, New York! From the iconic skyline to the bustling streets filled with endless possibilities, this region offers unparalleled growth opportunities and a diverse range of industries to thrive in. Immerse yourself in the enchanting culture of the Big Apple, with world-renowned landmarks such as the Statue of Liberty, Central Park, and Broadway theaters. Indulge in the city's diverse cuisine, catch a game at Madison Square Garden or Yankee Stadium, or unwind at the High Line Park. Join us in this exhilarating hub that never ceases to inspire and discover job listings that align with your ambitions today!