Billing Service Desk Coordinator
565 5th Ave Fl 9 New York, NY 10017 US
Job Description
The Billing Service Desk Coordinator supports the Client Accounting team by managing and responding to billing-related requests submitted through internal workflows. This role is responsible for producing billing data and reports, addressing procedural questions, and serving as a key point of contact for internal staff and attorneys.
Client Service
-
Demonstrate and promote the Firm’s Client Service Principles through collaboration, quality work product, and professional interactions
-
Deliver consistent, high-quality service to internal and external clients by responding promptly and thoughtfully to requests
-
Recognize that each request supports a broader client or firm need and approach all work with a service-oriented mindset
-
Use the firm’s financial systems, workflows, and tools to review, assign, and complete ad hoc requests, including prebills, inventory reports, invoice copies, and general billing inquiries
-
Monitor workflow queues and service levels to ensure timely and accurate responses
-
Review Outside Counsel Guidelines and document billing-related requirements for firm clients
-
Develop a strong understanding of client and matter setups and review configurations for accuracy
-
Provide backup support to the Client Accounting team, including coverage during team member absences and assistance with the monthly prebill cycle
-
Support audits and financial reconciliations, including reviewing and submitting electronic billing files to clients
-
Some college coursework in accounting or business preferred; an associate’s degree is strongly preferred
-
Prior billing experience is helpful but not required; a strong interest in building a career in legal accounting is essential
-
Strong verbal and written communication skills, with the ability to communicate professionally and tactfully with internal stakeholders
-
Excellent customer service skills, including the ability to assess requests, provide thorough and efficient responses, and keep stakeholders informed on complex matters
-
Proficiency in Microsoft Office applications, including Outlook, Word, and Excel; willingness and aptitude to learn new systems and tools
-
Exceptional attention to detail with the ability to follow instructions accurately and prioritize multiple tasks
-
Demonstrated ability to handle confidential firm and client information with discretion
Boston or Washington, D.C. salary range: $55k to $78k
Additional compensation may include a discretionary bonus, overtime as applicable, health/welfare benefits, retirement contributions, paid holidays, and PTO.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Meet Your Recruiter
Dan James
Managing Director
After graduating with an Associates Degree in Business Administration from Westchester Community College Dan wasn't sure exactly what he wanted to do. In February 2013 he decided to put his knack for connecting people with one another to work when he joined The Phoenix Group. When he's not in the office you can find him skiing, golfing, or spending time with his family.