Billing/Collections Coordinator
400 S Hope St Fl 18 Los Angeles, CA 90071 US
Job Description
Key Responsibilities and Duties Billing Memo Review and Management
- Conduct a monthly review of billing memos, ensuring accuracy in time and expense entries, making necessary narrative adjustments, processing transfers, and handling other invoice-related tasks.
- Possess a strong understanding of legal terminology, procedures, and the nature of work performed on assigned matters.
- Maintain frequent communication with attorneys, paralegals, and support staff, requiring excellent interpersonal and communication skills.
- Ensure compliance with client-specific billing guidelines and special invoicing requirements for assigned files.
- Prepare and submit LEDES billing files while reviewing them for accuracy and adherence to client billing standards.
- Manage and troubleshoot E-billing issues for assigned clients, working closely with partners and assistants to resolve discrepancies.
- Maintain proactive follow-up on E-billing matters, ensuring clear, timely, and effective communication with all relevant parties.
- Monitor the progress of electronic billing submissions, including tracking work-in-progress, client and matter setups, and timekeeper approvals.
- Address and resolve E-billing disputes, deductions, and compliance issues efficiently while assisting with submissions and troubleshooting.
- Oversee and facilitate the collections process for designated clients, including preparing inventory reports, monitoring outstanding A/R balances, and ensuring consistent follow-up with partners and assistants.
- Develop a thorough understanding of partner preferences regarding collections, documenting key details, and updating firm records accordingly.
- Track and analyze E-billing reports, providing regular updates on outstanding invoices and collections status.
- Approach follow-ups with partners strategically, taking prior communications into account to enhance efficiency and build confidence in the collections process.
- Previous billing experience, preferably within a law firm setting.
- Strong ability to communicate effectively at all levels within the firm, with exceptional attention to detail and an aptitude for working under pressure.
- Excellent written and verbal communication skills, organizational abilities, and the capacity to manage multiple priorities effectively.
- A proactive and customer-focused mindset, with strong problem-solving skills and a commitment to excellence.
- Advanced technology proficiency, particularly in Microsoft Excel, third-party E-billing platforms, and billing software. Experience with eBillingHub and Elite is a plus.
- Adaptability and a strong commitment to teamwork, quality service, and supporting firm-wide goals in a fast-paced environment.
- A college degree is preferred, with coursework in accounting, business, or related fields considered beneficial.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.