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Applications Administrator
Job Description
Role Overview
The Applications Administrator plays a critical role in maintaining, optimizing, and expanding an organization’s application ecosystem. This individual is responsible for day-to-day administration, system configuration, data governance, cross-platform integrations, and process automation across a diverse suite of SaaS and business systems.
The ideal candidate brings strong technical capability along with excellent communication and stakeholder-management skills. This role requires comfort working cross-functionally, managing vendors, and advising the business on effective system usage and workflow improvements.
Key Responsibilities
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
The Applications Administrator plays a critical role in maintaining, optimizing, and expanding an organization’s application ecosystem. This individual is responsible for day-to-day administration, system configuration, data governance, cross-platform integrations, and process automation across a diverse suite of SaaS and business systems.
The ideal candidate brings strong technical capability along with excellent communication and stakeholder-management skills. This role requires comfort working cross-functionally, managing vendors, and advising the business on effective system usage and workflow improvements.
Key Responsibilities
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Administer, configure, and support core business applications across CRM, ERP, HRIS, SaaS platforms, and collaboration tools
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Manage user access, permissions, security controls, and application configurations
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Oversee integrations, APIs, data flows, and cross-system synchronization
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Troubleshoot application issues, workflow failures, and performance concerns
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Partner with business teams to support application usage, reporting, and workflow improvements
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Coordinate with vendors and internal stakeholders to manage system updates and enhancements
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Maintain data quality, governance standards, and compliance with security and audit requirements
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Collaborate with Systems Engineers to design and implement automated workflows and scalable integrations
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Document systems, workflows, and process improvements to support ongoing optimization
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Strong experience with SaaS administration, configuration management, and application lifecycle management
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Hands-on experience with integrations, APIs, SSO, identity management, and workflow automation tools
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Familiarity with Microsoft 365, SharePoint, Teams, and enterprise CRM/ERP platforms
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Proficiency in data management, reporting tools, and application analytics
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Strong troubleshooting skills with the ability to resolve cross-platform issues
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Excellent communication skills, with the ability to translate business requirements into technical solutions
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Bachelor’s degree in Information Systems, Computer Science, Business Technology, or equivalent experience
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5+ years of experience in application administration, systems administration, or business systems roles
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Experience supporting environments with multiple interconnected SaaS platforms strongly preferred
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Meet Your Recruiter
Dan James
Managing Director
After graduating with an Associates Degree in Business Administration from Westchester Community College Dan wasn't sure exactly what he wanted to do. In February 2013 he decided to put his knack for connecting people with one another to work when he joined The Phoenix Group. When he's not in the office you can find him skiing, golfing, or spending time with his family.
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