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Application Support Manager

Atlanta, GA 30363

Job Type: Production/Application Support Job Number: 6950 Salary Range: $145,000 - $155,000

Job Description

Major Tasks, Responsibilities And Key Accountabilities
  • Ability to analyze firm workflow to determine which application(s) could improve efficiencies
  • Act as project manager for all deployments and/or enhancement initiatives
  • Responsible for coordinating with vendors and other IT resources to assist with the implementation of new software and hardware
  • Provides guidance and expertise on application implementation, documentation, design and testing
  • Manage and provide direction for the application team in support of firm operations
  • Compile and maintain the service catalog
  • Conducts research on products, services, policies, and standards in support of procurement and development efforts
  • Coordinates and leads monthly after maintenance testing
  • Coordinate with outsourced Service Desk to ensure firm needs are addressed
  • Interacts and negotiates with vendors, outsourcers, and contractors to secure products and services
  • Maintain knowledge of emerging technologies and provide input for process improvement
  • Ensure adequate documentation of all strategies, processes, and procedures related to the implementation and support of the application environment.
  • Assist with shaping both formal and informal IS knowledge base by creating content, ensuring quality and foster knowledge sharing among all support groups
  • Ensure that applications meet firm requirements and system goals, fulfill end-user requirements, identify and resolve systems issues in a timely manner
  • Work with the various practice groups to identify needs and ways that software solutions can enhance lawyer and staff productivity
  • Cultivate and disseminate knowledge of application-usage and best practices
  • Work with the training team to ensure timely and adequate training for existing and newly deployed software applications and features
  • Analyze documentation and technical specifications of any new application to determine its intended functionality
  • Ensure that any new software integration meets all functional requirements, compliance and user specifications, as determined by the firm
Qualifications
  • Experience with NetDocuments – ndToolkit certification a plus
  • Experience with IntApp Flow/IB/Open, Chrome River, Intellistat a plus
  • Experience of financial software suite Aderant Sierra including iTimeKeep
  • Excellent time management and communication skills
  • Commitment to cooperative team approach
  • Ability to effectively present information and respond to questions from all levels of the organization
  • BS in Computer Science, MIS, or equivalent work experience
  • Previous experience with matter-centric computing within a legal environment preferred

Meet Your Recruiter

Téa Marder
Associate Recruiter

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