Application Support Engineer

Greenwich, CT 06830

Job Type: Production/Application Support Job Number: 7153 Salary Range: $110,000-$120,000

Job Description

We're on the lookout for an Application Support Engineer to join our team in a fast-growing company environment. Collaborative spirit is key, even though you'll mainly work independently. As the go-to person for ensuring top-notch customer satisfaction, you'll handle various applications, particularly those related to research and portfolio management.

Your responsibilities will include providing technical support to end users, addressing complex queries about system functions and usage, and constantly enhancing our software releases. Here's what you'll be up to:
  • Dive deep into our suite of application products to offer stellar support to customers.
  • Manage customer expectations to ensure they're thrilled with our products.
  • Treat every user with professionalism and respect, acting as their advocate to our Project Management and Development teams.
  • Log, investigate, and efficiently resolve tricky customer inquiries and issues.
  • Collaborate effectively with Quality Assurance to tackle reported bugs.
  • Ensure any unresolved issues are escalated appropriately to maintain customer satisfaction.
  • Stay up-to-date on our support policies and procedures, and be prepared for rotating on-call duties.
  • Identify and update support processes, collaborating with development and business teams.
  • Diagnose issues like missing inputs or resource problems, using tools like stack-traces, system logs, and debuggers.

Here's what we're looking for in you:
  • At least a bachelor’s degree, preferably in Informatics & Computing or software engineering.
  • Minimum of two years' experience in directly supporting software applications in the financial industry.
  • Solid knowledge of Equities, Futures, FX, or Fixed income markets.
  • Strong troubleshooting skills and experience in customer-facing roles.
  • Ability to work independently or as part of a small team.
  • Familiarity with client-server or web-based applications, and preferably some Python, Java, or SQL skills.
  • Willingness to work staggered support shifts.
  • Excellent communication skills, both written and verbal.

The salary for this role is expected to be in the range of $100,000-$120,000, with potential for adjustment based on various factors. Additionally, you'll be eligible for an annual discretionary bonus and a comprehensive benefits package, including paid time off, medical/dental/vision insurance, and 401(k) benefits

Meet Your Recruiter

Cara Partovich
VP of Recruiting

A graduate from Penn State where she received her degree in Communications and Business. She has been with TPG since February 2016, and got into recruiting as she has always been intrigued by it. When she is not in the office you can find her hanging in the city or traveling with her husband, baby girl and dog. 

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About Greenwich, CT

Ready to take your career to new heights? Explore our job opportunities in the enchanting area surrounding Greenwich, Connecticut. Nestled in Fairfield County, this upscale and vibrant region offers a perfect blend of suburban charm and bustling city life. Discover career growth opportunities against the backdrop of stunning waterfront views, upscale shopping on Greenwich Avenue, art galleries like the Bruce Museum, and world-class dining options. With easy access to outdoor activities at Greenwich Point Park, cultural events at the Greenwich International Film Festival, and sports games at the nearby Yankee Stadium, there's no shortage of reasons to make Greenwich your next career destination. Start your job search today and embark on a fulfilling professional journey in this thriving and picturesque area!


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