AV Technical Support Specialist

New York, NY 10002

Job Type: Audio/Visual Job Number: 7064 Salary Range: $70,000-$82,000

Job Description

Duties and Responsibilities
  • Setup, test, maintain, operate, and tear down all audiovisual (AV) and videoconference (VTC) equipment, e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and control systems. Provide best effort assistance to fulfill any multimedia technical needs as assigned.
  • Provide basic in room PC, laptop, email, wireless internet access and PowerPoint setup support. Coordinate with Service Desk for advanced support, if required.
  • Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.
  • Provide consultation and education to all levels of end users on presentation technology equipment. Troubleshoot AV and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
  • Perform regular testing of all AV and VTC equipment, as well as other Conference Center technical systems, e.g., wireless Internet access, shade controls, light controls.
  • Perform regular preventive maintenance checks for all AV and VTC equipment. Maintain an appropriate inventory of spare AV and VTC equipment and parts.
  • Maintain conference room integrity and escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
  • Respond to and resolve Service Desk calls as escalated, including working with vendors to resolve complex problems.
  • Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline.
  • Provide asset management of all AV and VTC equipment.
  • Perform AV and VTC equipment moves, changes and exchanges.
  • Perform or facilitate repairs of AV and VTC equipment.
  • Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.
  • Assist with special projects and/or other duties, as required.

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