AV Specialist
Job Description
Overview
The AV Specialist is responsible for supporting and maintaining the organization’s audio-visual and conferencing environment. This role ensures seamless operation of meeting technology, event support, and multimedia systems while delivering a high level of service to internal stakeholders. The position may also provide guidance and support to other locations as needed.
Key Responsibilities
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Deliver professional, user-focused support for all audio-visual and conferencing needs
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Set up, operate, and dismantle AV equipment for meetings, conferences, and events
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Provide day-to-day support for conference rooms and collaboration spaces
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Respond promptly to urgent or unplanned support requests from the service desk
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Ensure all meeting spaces are fully functional, organized, and presentation-ready
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Diagnose and resolve issues related to AV hardware and systems
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Coordinate with internal teams, vendors, and event organizers to confirm technical requirements
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Assist in scheduling and allocating AV resources across meetings and events
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Support ongoing improvements to AV processes and user experience
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Take on additional responsibilities as needed
Qualifications & Skills
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Familiarity with virtual meeting platforms such as Zoom, Webex, or similar tools
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Hands-on experience with audio-visual equipment and event technology
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Exposure to video and audio editing tools (e.g., Adobe Premiere Pro) is a plus
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Understanding of video conferencing systems and integrated AV hardware
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Experience with control systems such as Crestron or Extron is preferred
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Basic knowledge of networking concepts and enterprise IT environments
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Comfortable working with both Windows and macOS systems
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Understanding of structured cabling (e.g., UTP, telephony)
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Strong troubleshooting and analytical abilities
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Excellent communication and customer service skills
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Detail-oriented with the ability to quickly learn new technologies
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Ability to manage multiple priorities in a fast-paced environment
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Meet Your Recruiter
Cassie DiPierdomenico
Senior Principal Recruiter
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