ASSOCIATE DIRECTOR, SYSTEMS ENGINEERING

Norman, OK 73072

Industry: Systems Engineer Job Number: 4493

Objectives – year one
  • Lead a team of Engineers, be a technical and management escalation point for that team, engage with clients, lead projects, and be a technical escalation point for support staff.
  • Become a subject matter expert in many of the following technologies: Microsoft Exchange, WMware, Citrix, Remote Access Platform, or Microsoft Windows Server OS

Job Description
  • Set team schedules and daily/weekly priorities
  • Perform resource allocations and planning
  • Host Weekly Team Meetings, bi-weekly one-on-one meetings
  • Provide a weekly status reports to management team
  • Keep track of engineer cases and perform case management
  • Report to high profile clients on monthly support activities
  • Provide Coaching: in the moment and scheduled
  • Recruit engineers to fill open positions
  • Communicate clearly and concisely, and adhere to company standards and procedures
  • On-call is required as a part of this role.  Managers are expected to be available when necessary to take escalations from systems engineers and team leads on their team, and other teams 
  • Expected to work as part of a team, not on an island, and be openly collaborative when working through issues with other team members and managers
  • Must be a self-starter, able to work through issues from start to finish with little assistance, reporting on root cause providing recommendations for resolution
  • Must be willing to dig in and get ‘ dirty’ on server issues from time to time when there are issues with high profile users at high touch clients 
  • Must be flexible to work long days or weekends when necessary for client implementations, systems upgrades, or other projects
  • Ownership of change management, incident management, and problem management across all of Systems Engineering organization

Requirements:
  • 3-4 Years’ experience managing medium-large teams of technical analysts and engineers
  • Should be comfortable coordinating different priority activities in a fast-paced environment supporting multiple clients
  • Experience coordinating resource schedules for coverage of shifts
  • Experience working with clients to coordinate resources, and reallocate resources when necessary
  • Experience providing feedback to employees based on client responses
  • Experience with hiring processes and onboarding of new team members
  • Should be comfortable speaking with clients regarding their technology needs and making recommendations
  • Should be comfortable managing projects, and taking on project work streams from larger projects as they relate to systems (Windows or Linux/Unix)
  • Keen understanding of customer service and relationship management, and ease communicating all technical and business functions.

The most technical candidates will have at least 1 of the following:
  • 3-5 Years Linux/Unix experience
    • File Sharing Technology including NFS, CIFS and SAMBA
    • Security best practices
    • Patch/package technology including rpm, yum, puppet and dpkg
  • 3-5 Years window server experience including but not limited to:
    • File Sharing Technologies including (NTFS, DFS, and Backups)
    • Understanding of group polices and how to troubleshoot advanced GPO application issues for servers and clients.
    • Strong understanding of DNS and how it relates to Active Directory
  • 1-3 years VMWare / Citrix Experience
  • Linux/Unix experience also a plus but not required

EDUCATION

B.S/B.A. degree or relevant experience preferred

Objectives – year one
  • Lead a team of Engineers, be a technical and management escalation point for that team, engage with clients, lead projects, and be a technical escalation point for support staff.
  • Become a subject matter expert in many of the following technologies: Microsoft Exchange, WMware, Citrix, Remote Access Platform, or Microsoft Windows Server OS

Job Description
  • Set team schedules and daily/weekly priorities
  • Perform resource allocations and planning
  • Host Weekly Team Meetings, bi-weekly one-on-one meetings
  • Provide a weekly status reports to management team
  • Keep track of engineer cases and perform case management
  • Report to high profile clients on monthly support activities
  • Provide Coaching: in the moment and scheduled
  • Recruit engineers to fill open positions
  • Communicate clearly and concisely, and adhere to company standards and procedures
  • On-call is required as a part of this role.  Managers are expected to be available when necessary to take escalations from systems engineers and team leads on their team, and other teams 
  • Expected to work as part of a team, not on an island, and be openly collaborative when working through issues with other team members and managers
  • Must be a self-starter, able to work through issues from start to finish with little assistance, reporting on root cause providing recommendations for resolution
  • Must be willing to dig in and get ‘ dirty’ on server issues from time to time when there are issues with high profile users at high touch clients 
  • Must be flexible to work long days or weekends when necessary for client implementations, systems upgrades, or other projects
  • Ownership of change management, incident management, and problem management across all of Systems Engineering organization

Requirements:
  • 3-4 Years’ experience managing medium-large teams of technical analysts and engineers
  • Should be comfortable coordinating different priority activities in a fast-paced environment supporting multiple clients
  • Experience coordinating resource schedules for coverage of shifts
  • Experience working with clients to coordinate resources, and reallocate resources when necessary
  • Experience providing feedback to employees based on client responses
  • Experience with hiring processes and onboarding of new team members
  • Should be comfortable speaking with clients regarding their technology needs and making recommendations
  • Should be comfortable managing projects, and taking on project work streams from larger projects as they relate to systems (Windows or Linux/Unix)
  • Keen understanding of customer service and relationship management, and ease communicating all technical and business functions.

The most technical candidates will have at least 1 of the following:
  • 3-5 Years Linux/Unix experience
    • File Sharing Technology including NFS, CIFS and SAMBA
    • Security best practices
    • Patch/package technology including rpm, yum, puppet and dpkg
  • 3-5 Years window server experience including but not limited to:
    • File Sharing Technologies including (NTFS, DFS, and Backups)
    • Understanding of group polices and how to troubleshoot advanced GPO application issues for servers and clients.
    • Strong understanding of DNS and how it relates to Active Directory
  • 1-3 years VMWare / Citrix Experience
  • Linux/Unix experience also a plus but not required

EDUCATION

B.S/B.A. degree or relevant experience preferred

Claire Williams
Director of Talent Acquisition

Claire is a graduate from Queens College with a degree in Political Science and has been with The Phoenix Group since May of 2004. Claire got into recruiting while on an interview with a search firm and the owner said to her "forget working your way through law school, you have the gift of gab! You should work here as a recruiter". When she is not in the office, she is working in the garden and playing with her 4-year-old golden Charlie.

 

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