Computer Support Specialist - Day Shift

New York, NY 10002

Job Type: Helpdesk Job Number: 6775 Salary Range: $70,000-$95,000

Job Description

Our client is looking for Help Desk Specialist

Essential Duties and Responsibilities
  • Respond to, research, and resolve user inquiries for first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner
  • Interface and maintain effective communication with other Support, Training, and Information Systems staff
  • Escalate problems to appropriate individual(s) based on established guidelines and procedures
  • Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users
  • Take ownership and follow up on tickets escalated to other groups to ensure resolution and user satisfaction
  • Recommend improved Support methods aimed at increasing Support's efficiency and productivity
  • Participate in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing, solicitation of user feedback and compilation of same, training, support, monitoring, etc.
Qualifications/Position Requirements      
  • Strong technical skills in Microsoft Office 2016 and Outlook 2016, Windows 10, Ivanti SM, MS Edge, Adobe Acrobat, Mobile Iron, iOS devices, Accellion ChangePro, DocXTools, Citrix. Duo Mobile, iManage DeskSite, WebEx, Lenovo laptops, Dell desktops and laptops, and printers
  • Strong analytic skills, outstanding customer service skills and be detail-oriented
  • Excellent written and verbal communication skills
Education and/or Experience                     
  • Bachelor’s degree required
  • 2-3 years Support experience in a large law firm or professional services environment

Meet Your Recruiter

Cassie DiPierdomenico
Senior Principal Recruiter

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