Application Support Analyst

New York, NY 10022

Job Type: Production/Application Support Job Number: 7380 Salary Range: $110,000-$130,000

Job Description


Our client, a prestigious law firm, is seeking an Application Support Analyst to join their team! 

Key Responsibilities:
  • Expertly troubleshoot and resolve escalated application and desktop issues within the Apps group, ensuring swift and effective problem resolution.
  • Collaborate on security vulnerability remediations to maintain system integrity and protect data security.
  • Contribute to the maintenance and optimization of XenApp remote desktop images, ensuring seamless remote access.
  • Support the patching process for third-party applications to improve system performance and reliability.
  • Work closely with Tier-2 Help Desk Analysts to diagnose and resolve complex issues, while actively mentoring and developing their technical skills. This collaboration fosters a culture of continuous learning, empowering the team to provide superior support and enhance their technical capabilities to better serve the organization.

Summary of Qualifications:
  • Proficient in Office 365, Windows 10/11, and managing printer setups and drivers.
  • Experienced with a range of Legal and Business applications, including iManage Desksite/Work 10, Litera products, Adobe Acrobat DC, Zoom, MS Teams, and more.
  • Knowledgeable in Server OS 2019/2016, Citrix Workspace App, Citrix XenApp, Remote Desktop environments, and Zoom VDI plug-ins.
  • Skilled in command line and PowerShell scripting, with familiarity in light application packaging using Microsoft Configuration Manager.
  • Expertise in desktop hardware, particularly Lenovo and Dell, and deep understanding of the Windows registry, file system, and user profiles.
  • Strong analytical, problem-solving, and communication skills, with a commitment to delivering exceptional customer service.
  • Capable of working independently or as part of a team, with a proactive approach to learning new technologies and adapting to change.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

 

Meet Your Recruiter

Dan James
Managing Director

After graduating with an Associates Degree in Business Administration from Westchester Community College Dan wasn't sure exactly what he wanted to do. In February 2013 he decided to put his knack for connecting people with one another to work when he joined The Phoenix Group. When he's not in the office you can find him skiing, golfing, or spending time with his family. 

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