The Phoenix Group
http://cdn.haleymarketing.com/templates/62733/logos/400x400.png
http://www.tpgnyc.com
http://www.tpgnyc.com
USD
120000
180000
YEAR
true
We are seeking an Application Engineer to support our expansion in Europe and Asia. The ideal candidate will have a robust background in operating systems and kernel fundamentals. Based in New York City, you will collaborate closely with our Application Engineering team in Europe to support global customer deployments.
Primary Duties and Responsibilities:
Knowledge, Skills, and Abilities:
Technical Knowledge:
Desired Qualifications:
Other:
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Cara Partovich
Application Engineer
225 West 35th Street, suite 1204 New York, NY 10001 US
2024-07-24
2024-10-14
Job Type: Production/Application Support
Job Number: 7336
Salary Range: $120,000-$180,000
Job Description
We are seeking an Application Engineer to support our expansion in Europe and Asia. The ideal candidate will have a robust background in operating systems and kernel fundamentals. Based in New York City, you will collaborate closely with our Application Engineering team in Europe to support global customer deployments.
Primary Duties and Responsibilities:
- Customer Technical Support: Serve as the primary technical point of contact for customers, analyzing incidents to identify root causes and providing in-depth technical expertise for resolution.
- Project Collaboration: Work with developers from project conception to QA/verification, and develop application documentation for customer-specific projects.
- Initial Product Deployment Assistance: Assist customers during the initial deployment of products, including hardware configuration, software installation on servers, and initial training.
- API Integration Support: Aid customers in their development and integration of our API with market data and trading applications.
- Process Design and Documentation: Design and document processes related to customer support.
- Script Development: Develop, test, maintain, and support a library of scripts to assist customers with configuration, monitoring, and troubleshooting.
- Monitoring Infrastructure Improvement: Enhance existing monitoring and verification infrastructure in our labs.
- Product Enhancement Identification: Identify potential enhancements and strategic directions for the product portfolio.
- Sales and Marketing Collaboration: Support Sales and Marketing teams, stay updated with industry developments by following relevant websites, documents, and attending trading conferences.
Knowledge, Skills, and Abilities:
- Troubleshooting Expertise: Strong experience with troubleshooting systems and applications in complex environments.
- Detail-Oriented: Excellent attention to detail while managing multiple projects.
- Technical Interaction Management: Ability to manage all aspects of technical interactions with customers and prospects.
- Independent Worker: Ability to work independently and manage competing priorities.
- Communication Skills: Excellent verbal and written communication skills in English, with the ability to effectively convey technical information to both technical and non-technical audiences.
- Desire to Learn: Eagerness to learn, delve into technical details, and quickly apply new skills.
Technical Knowledge:
- Operating Systems and Programming: Strong understanding and experience with Linux, C/C++, and scripting languages (e.g., Python).
- Kernel Fundamentals: In-depth knowledge of operating systems internals, including kernel fundamentals.
- Networking: Strong understanding of networking (e.g., multicast, TCP/UDP, routing).
- Development Lifecycle: Experience with software or hardware development lifecycle.
- Financial Industry Experience: Preferred experience working within the financial/trading industry.
- Market Data Protocols: Desired experience with low latency market data feed protocols (e.g., ITCH, XDP), order execution protocols, and ticker plant technology.
Desired Qualifications:
- Development Experience: At least 1 year of development experience.
- Customer-Facing Technology Role: At least 1 year of experience working in a technology function in a customer-facing role.
- Education: Bachelor’s degree in Electrical Engineering, Computer Science, or related fields.
Other:
- Travel: 5% travel required.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Meet Your Recruiter
Cara Partovich
VP of Recruiting
A graduate from Penn State where she received her degree in Communications and Business. She has been with TPG since February 2016, and got into recruiting as she has always been intrigued by it. When she is not in the office you can find her hanging in the city or traveling with her husband, baby girl and dog.
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